INFORMATION TECHNOLOGY MANAGEMENT
- In our competitive and rapidly changing current environment, companies have increased their expectations regarding the delivery of IT services. Indeed, information and systems are used horizontally through the organizations (from the user’s platform to local or wide networks, client server, mainframe computers, web servers, cloud computing, virtualization), therefore, the requirements on service level management demand for increases in quality, functionality and ease of use and continuous improvement and a reduction in delivery times and costs. We know the Information Technology management practices and we can help our clients understand and navigate the path to successful implementation of these practices, some of them are:
- The COBIT Framework includes policies, structures, practices and organizational procedures to ensure adequate IT governance, with a set of IT processes, grouped into four domains: planning & organization, procurement & implementation, delivery (service) and monitoring.
- The IT Infrastructure Library (ITIL) has become the de facto world standard in IT Service Management. Defines five stages in the life cycle of the service: Strategy, Design, Transition, Operation and Continual Service Improvement and Management includes the processes of Change, Configuration, Incident Management, Problem Management, Service Level Management, etc.
- The Capability Maturity Model in Systems Engineering (CMMI) is devoted to assessing the current situation and implement practices to gain maturity in the Systems Engineering activities.